Billing Policy

49 Cardinal Way
Santa Rosa, CA 95409
United States of America

+1 415 462 2991 tel

Cernio accepts payment via check and Paypal.

Please do not send cash - we will not accept responsibility for its loss during delivery.

We charge a $20 fee for any check that is returned to us due to lack of funds. Any bounced check must be replaced with a cashiers check, money order, or cash.

All services except consulting fees and hosting usage overage fees are pre-paid. Consulting fees are due as indicated on the invoice. Usage overage fees are billed monthly, and must be paid within two weeks of being billed.

By default, we issue invoices and receipts via e-mail. You may opt to have your invoice sent to you via fax as well. These electronic forms of invoicing help us keep our costs low, which in turn helps us to keep our prices down.

If you require a paper copy, we will issue invoices via surface mail for an additional $5 per invoice. This fee is intended to cover the increased cost of staff time and materials involved in sending invoices via non-electronic means.

Upon initial service activation, an invoice will be issued immediately and will be due within seven (7) calendar days.

You will receive a payment confirmation via e-mail when your payment is processed.

We will grant a grace period of seven calendar days after the due date to existing customers in good standing. An existing customer is one who has had service with Cernio for at least two months. A customer is in good standing if they have not had a delinquent account within the last three months, and have not abused the grace period over the course of the last year.

If the current balance due is not paid by the end of the grace period (or due date, if the customer does not qualify for the grace period), services will be temporarily suspended until payment has been received in full.

Unless alternative arrangements have been made to Cernio's satisfaction, customers with balances one month past due or greater are subject to permanent service disconnection. Cernio will not provide access to any data stored on its servers for accounts with past due balances.

Cancellation of your account must be done by telephone, by postal mail (with verification via phone or email), or via any web-based account management tools we may deploy. Due to the risk of e-mail forgery, we will not cancel an account solely on the basis of a request via e-mail. Only the primary account holder can cancel an account. Be sure you retrieve any information you want to keep - e-mail, web pages, files in your web site, home directories, etc. - and save it separately from your account before you cancel. Upon cancellation, all user data will become inaccessible. You will be responsible for all service fees until the date of cancellation regardless of whether or not you used the service. If there is a pre-paid balance on the account when you cancel, we will calculate a refund in half-month increments from the date of cancellation.

If you are not satisfied with the service within 30 days of the activation date of your account, tell us and we will give you a full refund. Full refunds will not be given if the account has been active for more than 30 days, and/or if the account has in our sole determination consumed resources in excess of what a reasonable evaluation procedure might consume.

Delinquent accounts may be turned over to a collection agency, in which case the accountholder will be responsible for all collection costs, including reasonable attorney fees.